Shipping Information
Shipping Information
Last updated: July 1, 2026
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7-14 business days | $4.99 (Free on orders over $50) |
| Express Shipping | 3-7 business days | $12.99 |
Delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods.
International Shipping
We ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the item price or shipping cost.
Order Tracking
Once your order ships, you will receive an email with your tracking number. Please allow 24-48 hours for tracking information to update.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at support@sultrly.com and we'll investigate with the carrier on your behalf.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. Sultrly is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us within 12 hours of placing your order so we can attempt to correct it before it ships.