Refund Policy

Last updated: July 1, 2026

We want you to love your Sultrly pieces. If something isn't right, here's how our refund process works.

Eligibility for Returns

Due to the intimate and hygienic nature of our products, we can only accept returns on items that are:

Unworn, unwashed, and in their original condition
Returned with all original tags and hygiene liners still attached
Requested within 14 days of the delivery date

For hygiene reasons, we are unable to accept returns on any item where the hygiene seal or liner has been removed.

Non-Returnable Items

Final sale/clearance items
Gift cards
Items marked as non-returnable at checkout

How to Start a Return

Email support@sultrly.com with your order number and reason for return. Our team will provide return instructions within 1-2 business days.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at support@sultrly.com.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product in a different size, contact us at support@sultrly.com.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.