FAQ

Last updated: July 1, 2026

How long does shipping take?
Orders are typically processed within 1-3 business days. Standard shipping takes 7-14 business days depending on your location, while express shipping takes 3-7 business days.

Do you ship internationally?
Yes, we ship worldwide. Shipping times and fees vary by destination — see our Shipping Information page for full details.

What sizes do you carry?
Our pieces typically range from XS to XL. Each product page includes a detailed size chart to help you find your perfect fit.

Can I return or exchange an item?
Due to the intimate nature of our products, all sales are final on items that have been worn, washed, or had hygiene liners removed. Unworn items with tags attached may be returned within 14 days of delivery. See our Refund Policy for full details.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link.

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We never store your full card details on our servers.

How do I contact customer support?
You can reach us anytime at support@sultrly.com, and we'll respond within 24-48 hours.

Do you offer gift cards?
Yes, digital gift cards are available for purchase directly on our Site.

What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item, and we'll arrange a replacement or refund.